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Online payments These terms and conditions ('Terms') apply to all purchases of products from the Cambridgeshire County Council of Shire Hall, Castle Hill, Cambridge CB3 0AP made by you on this website.
Terms By purchasing any products from this website you are agreeing to be bound by the terms and conditions ('Website Terms'). Where there is any inconsistency between the Terms and the Website Terms, the Terms shall prevail.
Placing your order Your order represents an offer to us to purchase a product or products which is accepted by us when we (a) receive payment in full and (b) send e-mail confirmation to you that we have dispatched the relevant product to you.
Price Product prices and additional charges for postage and packing are as published on the website for the relevant products on the date of your order. All prices include value added tax where chargeable (and any other relevant taxes) at the prevailing rate from time to time. Where, for any reason, we have posted an incorrect price on the website, we are entitled to cancel your order and issue you with a refund for the amount you have paid (see Refunds) after which you can resubmit your order for the product at the correct price.
Payment All sums due to us for the products must be paid in pounds sterling (£).
Import and export duties You are responsible for any import or export duties.
Refunds Where we are unable to supply the products you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order. For any other refunds payable under the Terms, we will credit the card with which you paid for your order.
Delivery We will deliver the products to the address specified in your order within 30 days of the day after we receive your order unless you agree otherwise.
What to do if you do not receive what you ordered or the products are damaged or defective in any way If the products which we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount you paid for the products or replace the products you received with products which conform to the ones you ordered.
Your right to cancel You are entitled to cancel your order (by letter, fax or email only) within 8 working days of receipt of the products unless the products you have purchased have been personalised for you (e.g. birth certificate). You must take reasonable care of the products while they are in your possession. If you cancel your order, you are responsible for arranging and paying for the return of the products to us. We will refund the money you paid for the products within 30 days of notice from you that you have cancelled your order.
Warranty and acknowledgment You warrant that you are fully legally entitled to purchase the products you order on this website and that all information you provide about yourself is true, accurate, current, complete and not misleading. You acknowledge that you are responsible for paying all charges relating to your use of this website (e.g. connection and ISP charges).
Liability Save as precluded by law, our liability to you is limited to the price paid by you for the product which you ordered and we will not be responsible for any business loss suffered by you (e.g. loss of profits) or indirect or consequential loss suffered by you as a result of any breach by us of the Terms. We will not have any liability to you for any loss suffered by you which arises from your use of this website and you acknowledge that you are using this website at your own risk. Nothing in the Terms limits our liability for fraudulent misrepresentation or personal injury or death caused by our negligence.
Your statutory rights Nothing in the Terms affects your statutory rights as a consumer.
Indemnity You will indemnify us against all loss or damage which we may incur as a result of any breach of the Terms by you.
Contacting us You can contact us by post, telephone and email. Different contact details apply for different products. Please refer to the relevant section of the website for the contact details you require.
Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under the Terms if the delay or failure arises from any cause which is beyond our reasonable control.
Variations to the Terms We may amend the Terms at any time. All amended terms will be effective on the date they are first published on our website.
Data Protection We will comply with the Data Protection Act 1998 in connection with our obligations under the Terms. We will use the personal information that you provide to us for the purposes of fulfilling your order and processing payments made by you. This includes passing your personal information to payment service providers, as these providers processes the payments for us. We may also use your information in aggregate form in order to analyse purchases made.
Fraud You acknowledge that we are entitled to provide your personal data to any appropriate body or authority where we suspect you of committing or attempting to commit fraud.
Governing law and jurisdiction The Terms are governed by and will be construed in accordance with the laws of England and any disputes which arise will be subject to the exclusive jurisdiction of the English courts.